<h2 class="colored"><?php _e( 'Shipping', 'elgreco' ); ?></h2>

<p><?php _e( 'We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide.  Nothing means more to us than bringing our customers great value and service.  We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.', 'elgreco' ); ?></p>
<h3><?php _e( 'How do you ship packages?', 'elgreco' ); ?></h3>

<p><?php _e( 'Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.', 'elgreco' ); ?></p>
<h3><?php _e( 'Do you ship worldwide?', 'elgreco' ); ?></h3>

<p><?php _e( 'Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.', 'elgreco' ); ?></p>
<h3><?php _e( 'What about customs?', 'elgreco' ); ?></h3>

<p><?php _e( 'We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.', 'elgreco' ); ?></p>
<h3><?php _e( 'How long does shipping take?', 'elgreco' ); ?></h3>

<p><?php _e( 'Shipping time varies by location. These are our estimates', 'elgreco' ); ?>:</p>
<div class="table-wrap">
    <table class="table">
        <tr>
            <td><?php _e( 'Location', 'elgreco' ); ?></td>
            <td>*<?php _e( 'Estimated Shipping Time', 'elgreco' ); ?></td>
        </tr>
        <tr>
            <td><?php _e( 'United States', 'elgreco' ); ?></td>
            <td>10-30 <?php _e( 'Business days', 'elgreco' ); ?></td>
        </tr>
        <tr>
            <td><?php _e( 'Canada, Europe', 'elgreco' ); ?></td>
            <td>10-30 <?php _e( 'Business days', 'elgreco' ); ?></td>
        </tr>
        <tr>
            <td><?php _e( 'Australia, New Zealand', 'elgreco' ); ?></td>
            <td>10-30 <?php _e( 'Business days', 'elgreco' ); ?></td>
        </tr>
        <tr>
            <td><?php _e( 'Central & South America', 'elgreco' ); ?></td>
            <td>15-30 <?php _e( 'Business days', 'elgreco' ); ?></td>
        </tr>
        <tr>
            <td><?php _e( 'Asia', 'elgreco' ); ?></td>
            <td>10-20 <?php _e( 'Business days', 'elgreco' ); ?></td>
        </tr>
        <tr>
            <td><?php _e( 'Africa', 'elgreco' ); ?></td>
            <td>15-45 <?php _e( 'Business days', 'elgreco' ); ?></td>
        </tr>
    </table>
    <span class="info">*<?php _e( 'This doesn’t include our 2-5 day processing time.', 'elgreco' ); ?></span>
</div>

<h3><?php _e( 'Do you provide tracking information?', 'elgreco' ); ?></h3>

<p><?php _e( 'Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.', 'elgreco' ); ?></p>
<h3><?php _e( 'My tracking says “no information available at the moment”.', 'elgreco' ); ?></h3>

<p><?php _e( 'For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.', 'elgreco' ); ?>
    <?php _e( 'If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.', 'elgreco' ); ?>
</p>
<h3><?php _e( 'Will my items be sent in one package?', 'elgreco' ); ?></h3>

<p><?php _e( 'For logistical reasons, items in the same purchase will sometimes be	sent in separate packages, even if you\'ve specified combined shipping.', 'elgreco' ); ?></p>

<p><?php _e( 'If you have any other questions, please contact us and we will do our best to help you out.', 'elgreco' ); ?></p>

<h2 class="colored"><?php _e( 'Returns', 'elgreco' ); ?></h2>

<h3><?php _e( 'Order cancellation', 'elgreco' ); ?></h3>
<p><?php _e( 'All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.', 'elgreco' ); ?></p>
<h3><?php _e( 'Refunds', 'elgreco' ); ?></h3>
<p><?php _e( 'Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:', 'elgreco' ); ?></p>
<ul>
    <li><?php _e( 'If you did', 'elgreco' ); ?> <b><?php _e( 'not', 'elgreco' ); ?></b> <?php _e( 'receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.', 'elgreco' ); ?></li>
    <li><?php _e( 'If you received the wrong item you can request a refund or a reshipment.', 'elgreco' ); ?></li>
    <li><?php _e( 'If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.', 'elgreco' ); ?></li>
</ul>
<p><?php _e( 'We do', 'elgreco' ); ?> <b><?php _e( 'not', 'elgreco' ); ?></b> <?php _e( 'issue the refund if:', 'elgreco' ); ?></p>
<ul>
    <li><?php _e( 'Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)', 'elgreco' ); ?></li>
    <li><?php _e( 'Your order did not arrive due to exceptional circumstances outside the control of', 'elgreco' ); ?> <a class="q" href="/"><?php echo get_bloginfo('name');?></a> <?php _e( '(i.e. not cleared by customs, delayed by a natural disaster).', 'elgreco' ); ?></li>
    <li><?php _e( 'Other exceptional circumstances outside the control of', 'elgreco' ); ?> <span class="q"><?php echo home_url(); ?></span></li>
</ul>
<p class="info"><i>*<?php _e( 'You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on', 'elgreco' ); ?> <a href="<?php echo esc_url(home_url('/contact-us/'))?>"><?php _e( 'Contact Us', 'elgreco' ); ?></a> <?php _e( 'page', 'elgreco' ); ?></i></p>
<p><?php _e( 'If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.', 'elgreco' ); ?></p>
<h3><?php _e( 'Exchanges', 'elgreco' ); ?></h3>
<p><?php _e( 'If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.', 'elgreco' ); ?></p>
<p><?php _e( 'Please do not send your purchase back to us unless we authorise you to do so.', 'elgreco' ); ?></p>